Shipping policy
At Kalatri, we are dedicated to ensuring that your handcrafted wooden products reach you in perfect condition and in a timely manner. This Shipping Policy outlines the key details about how we process, ship, and deliver your orders, including estimated delivery times, costs, and handling procedures.
1. Where We Ship
We proudly deliver to all locations across India, making our products accessible no matter where you are.
Please note that orders are processed only on business days (Monday to Friday, excluding holidays).
2. Shipping Carrier
We partner with reputable logistics providers to ensure your orders reach you safely and promptly. Tracking details and carrier information will be provided via your preferred communication channel (email, SMS, or WhatsApp) once your shipment is dispatched.
3. Shipping Rates
We are delighted to offer free shipping across India on most of our products. Displayed prices are all-inclusive, covering applicable taxes and duties, and ensuring no hidden costs.
Please note that free shipping may be offered during special promotions. These details will be clearly mentioned on the website during the promotional period.
4. Shipping Time
The delivery timeline for your order may vary depending on the product type:
- Ready-to-Ship Items: Processed and dispatched within 7-12 business days.
- Made-to-Order Items: The lead time may differ based on production requirements.
We strive to process and dispatch your order as quickly as possible while maintaining the highest quality standards.
5. Additional Shipping Fees
Our pricing is designed to be transparent and inclusive. In rare cases, such as oversized items or specialised delivery services requiring unique handling or equipment, an additional shipping fee may apply. These will be communicated to you prior to shipment.
If you have any issues tracking your order, feel free to contact us at contact@kalatri.com or call us at +91 81999 22678, and we’ll be happy to assist you.
